Prescriptions

How to order your medication

It is quicker and easier to request your medication via online services. You can use SystmOnline / Airmid / NHS App.

To access SystmOnline

Desktop- SystmOnline Login (tpp-uk.com)

Download the App- SystmOnline – Apps on Google Play or SystmOnline on the App Store (apple.com)

To access Airmid

Download the App- Airmid UK – Apps on Google Play or Airmid UK on the App Store (apple.com)

To access NHS App

Desktop- Log in – NHS App Online (service.nhs.uk)

Download the App- NHS App – Apps on Google Play or NHS App on the App Store (apple.com)

If you need to register for online services please visit reception, complete the form and show a copy of your photographic ID

You can also order by using the repeat ordering paper slip* which the pharmacy attaches to your medication – this can be given into the surgery by hand.

*Tick items required in the box. Cross out medication no longer taken so that it can be deleted, e.g. if stopped at a hospital appointment.

Prescription requests cannot be taken over the telephone.

MEDICATION REVIEWS

People may benefit from a Structured Medication Review if they are taking several medicines regularly, or are taking medicines for long term conditions. The medication review can help to identify any medicines that are no longer appropriate or that may need a change in dose.

Watch our short animation to find out more about having a medication review with a healthcare professional and how you can use this as an opportunity to talk about all your medication issues and concerns. It is important to be prepared for your medication review to get the most out of this conversation with your healthcare professional.

Find out more at ahsnnetwork.com/programmes/medicines/polypharmacy/patient-information/

Preparing for a Medication Review on Vimeo

Repeat Prescription

We aim to process repeat prescriptions and send to your nominated Pharmacy within 3 working days.

Once your prescription is sent to your nominated Pharmacy you should allow 48 hours for them to process the prescription before collecting your medication. (Pharmacy processing times may vary.)

Please take responsibility for ordering your prescriptions allowing for weekends/ holidays etc.

Non-Repeat Prescriptions

If you are ordering medication that is not part of your repeat prescription, it will need an additional review and therefore the process takes longer so please allow us 5 working days.

If following a hospital admission, you require additional medication, they will normally provide seven days’ supply of medication. If you need this medication to continue you will need to provide us with a copy of your discharge summary containing the medication details. You can do this in person or email a copy to us on westbournemedical@nhs.net 

If your medication has changed at the request of a consultant or a recent hospital appointment, please provide us with evidence. We do receive notification from hospitals/specialists about changes, however you may need the altered medication before this information arrives at the surgery.

EPS- Electronic Prescription Service

We now process all prescriptions electronically. Once requested your prescription will be electronically sent to your nominated pharmacy, where you will need to collect your medication. If you would like to change your nominated pharmacy you can do this via online services, in person or by phone.

Read more about EPS on the  www.nhs.uk/nhs-services/prescriptions-and-pharmacies/electronic-prescriptions/

Help with NHS Costs

If you need help with NHS costs or need to find out if you can get free prescriptions, please visit- www.nhsbsa.nhs.uk/nhs-help-health-costs

Reporting Side Effects

Help to make medicines safer by self-reporting any suspected side effects promptly through the Yellow Card Scheme. For further information, visit: https://yellowcard.mhra.gov.uk/ or you can ask for an appointment to speak to the Clinical Pharmacist at the surgery.

Over the Counter Medicines

A GP, nurse or pharmacist will generally not give you a prescription for over-the-counter (OTC) medicines for a range of minor health conditions.

Further information could be found here- www.nhs.uk/common-health-questions/medicines/why-cant-i-get-prescription-over-counter-medicine/