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Suggestions & Feedback

At Westbourne Medical Centre we make every effort to give the best service possible to everyone who attends our practice. Here you can leave positive feedback and any suggestions you feel may help us to improve our service.

Our Practice Operations Manager – Ashlea Rigler can be contacted to discuss any concerns you may have.

Email: patient.complaints@dorsetgp.nhs.uk

Complaints Procedure

If you have a complaint or concern about our service, please let us know. Our Medical Centre has a complaints procedure and system in place that meets national criteria.
For more information please see our LEAFLET

Recommended sources of advice/support

 The Advocacy People

Independent Health Complaints Advocacy is a free, independent advocacy service that can help you make a complaint about any aspect of your NHS care or treatment. This includes treatment in a private hospital or care home that is funded by the NHS.

Phone: 0330 440 9000

Website:https://www.theadvocacypeople.org.uk/

NHS England

Phone: 0300 311 2233 (Monday to Friday 8am to 6pm excluding English Bank Holidays). They will take a note of your compliant and arrange for it to be passed to the complaint’s manager.

Email: england.contactus@nhs.net with “For the attention of the complaints manager” in the subject line.

Write to: NHS England, PO Box 16738, Redditch, B97 9PT

Website: http://www.england.nhs.uk/contact-us/complaint/


Parliamentary and Health Service Ombudsman.

Phone: 0345 015 4033 or textphone 0300 061 4298. Helpline is open 8.30am to 5.30pm Monday to Friday. To request a call back text “call back” with your name and mobile phone number to 07624 813005

Email: phso.enquiries@ombudsman.org.uk

Fax: 0300 061 4000

Write to: The Parliamentary & Health Service Ombudsman, Millbank Tower, Millbank, London SW1P 4QP

Website: www.ombudsman.org.uk

The Care Quality Commission (CQC) is the independent health and adult social care regulator.

Phone: 03000 616161

Email: enquiries@cqc.org.uk

Website: www.cqc.org.uk/contact-us

Action Against Medical Accidents – the UK charity for patient safety and justice. They provide free and confidential advice and support to people affected by medical accidents and can refer to a panel of specialist clinical negligence solicitors or other sources of support where appropriate.

Phone: 0845 123 2352 (Monday to Friday 10am to 5pm)

Website: www.avma.org.uk

Healthwatch Dorset – Healthwatch is the independent consumer champion created to gather and represent the views of the public. The aim of Healthwatch is to give citizens and communities a stronger voice to influence and challenge how health and social care services are provided within their locality. Although they can’t deal with individual complaints, they can use your experience of the care you have received to help make services better in the future. Contact details:

Phone: 0300 111 0102 (calls cost the same as 01 or 02 numbers)

Email: enquiries@healthwatchdorset.co.uk

Write: FREEPOST RTJR-RHUJ-XBLH, Healthwatch Dorset, 896 Christchurch Road, Bournemouth BH7 6DL

Use our online “Speak Out” form at http://www.healthwatchdorset.co.uk/content/your-story-can-change-local-health-and-care-services

You can also find us at Citizens Advice Bureau offices across Dorset, Poole and Bournemouth