Dr mccrudden best doctor i have ever had

I've been registered with Westbourne Medical Centre since I moved to the UK and I have nothing but good things to say. My concerns have always been listened to and I have received good and consistent care!

My experience today was very helpful with Ian Kennedy the Physiotherapist.

A very busy, large surgery with a large number of staff, medical and support. I have been registered at Westbourne Medical Centre for over fifteen years (in 2023), since I moved to the area and although my initial experiences were negative (due to very senior member of staff) and I felt I was not supported appropriately, my subsequent dealings have been above par (hence the four stars, not five). I complained about my treatment and I was immediately offered a different doctor who has been extremely supportive (Dr Gareth Edwards), he always listens to everything you say carefully. With more urgent problems, one can get an appointment on the day (I have had an appointment within 20min of calling). Edit (July 2023) to say that the surgery has moved over completely to the electronic pre-assessment via the website which, although a little cumbersome, it saves you from waiting around on the phone. The surgery liaises closely with Poole Bay Pharmacy, all prescriptions are sent there electronically and you can also request repeats via the surgery website. Appointments are tiered according to medical expertise required so some appointments are with nurses (who can prescribe some things), some with doctors (duty doctor or regular GPs). There is also a clinical pharmacist who has been very helpful. I have also seen a joint specialist who came from Poole Hospital and the musculoskeletal specialist Ian Kennedy is wonderful, if for the long waiting times for appointments (I waited 6wks for my last appointment with him). The reception staff (the regular ones especially) are extremely efficient, particularly on the phone, and helpful. I am really happy with my surgery and I would definitely recommend them.

Recently moved from Hertfordshire and have been amazed by this fantastic surgery - friendly and efficient reception staff through to great doctors. Proactive but also quick to respond to questions or requests. I've had no issues with getting appointments when I've needed them.

I recently moved down from London and have been blown away with the care and service provided from this medical centre. Everyone from the reception team, clinicians and Doctors are exceptional. Caring and thorough. The online service is also super efficient. Thank You

I cant praise Ian enough (Musculo-skeletal doctor) he has helped me with two previous issues, one of which was a bulging disc which caused me pain like I've never felt before. He has an almost military style of investigating. So informative, clear, and to the point. An absolute credit to the place. 🙂

Every member of staff on the front desk and on the phones are very polite friendly and caring well done to them all. Now doctor RAHA hi is a very nice man and he is a very good doctor, so understanding trys to get the problem sorted very quickly for his patients. Keep up the good work doctor RAHA, and everyone well done you should be very proud of yourselves

I have been register with a gp for some time now and I’m very pleased how they have helped with some issues I had so far. I had really pleasant experience through every appointment and staff was very reassuring and sensitive to my concerns.

Excellent service from Ian Kennedy. Really, a great help. Reception also very professional. Thank you.